At SearchLens, we are committed to providing premium, automated SEO report generation and algorithmic AI search interception analytics. We want our subscribers to have a flawless experience, and we stand behind the quality of our platform. This Refund Policy governs the terms of subscription refunds, plan cancellations, and service performance disputes.
2. 14-Day Satisfaction Guarantee (No-Usage Limit)
To ensure freelancers can evaluate SearchLens with complete peace of mind, we provide a **14-day refund guarantee** on all initial subscription purchases, subject to the following technical consumption limits:
Eligible Transactions: Refund requests must be submitted within 14 calendar days of your initial account signup and subscription checkout.
The "No-Usage" Consumption Rule: Because SearchLens provides immediate proprietary values (such as direct data pulls from Google GSC and fully populated client-sharing reports), refunds are only eligible if the user **has not generated any custom reports** or **downloaded any PDF analytics files** during the active trial period.
Why we do this: This protection prevents exploitation (e.g., users signing up, immediately scanning a high-paying client's GSC account, downloading the clean PDF, and canceling for a full refund after extracting all required value).
3. Subscription Cancellation
You have the right to cancel your premium subscription at any time:
Self-Serve Controls: Cancellations can be triggered in a single click through the Settings > Billing portal.
Access Retention: Upon cancellation, your account retains access to all premium features (unlimited clients, custom agency logos, report history) until the current monthly billing period ends.
Future Charges: Once canceled, you will not be charged again. We do not issue prorated, partial refunds for unused days remaining in the active billing month.
4. Core System Technical Failures
In exceptional circumstances where a prolonged technical bug prevents application utility, refunds may be issued upon request:
If the SearchLens platform experiences a critical technical outage—such as a failure to communicate with the Google Search Console API or an inability to render client portal URLs—that remains unresolved by our support team for **more than 7 consecutive business days**, we will gladly issue a full refund for that billing period.
5. How to Request a Refund
If your request falls within the eligibility guidelines defined above, submit your application directly to our support desk:
Contact Endpoint: Email refunds@searchlens.io from the email address linked to your premium SearchLens account.
Required Information: Include your order checkout number or invoice copy along with a brief explanation of why you are requesting a refund.
Processing Window: Our billing team inspects and processes eligible refund requests within **5 business days**. Once approved, the funds are instantly returned to your original payment method. Depending on your banking institution or card processor, the credit will appear on your statement within 5 to 10 business days.
6. Chargeback Protection Policy
We urge our subscribers to reach out directly to our support team for billing disputes. Opening a formal chargeback dispute with your bank or credit card company without contacting us first suspends your account access immediately. It may also lead to permanent account termination. We are committed to quick, honest resolutions for all our users.